Privacy Policy

Introduction The terms We / Us / Our / Company individually and collectively refer to Cafe Magic Chai, and the terms You / Your / Yourself refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder, including amendments pertaining to electronic documents/records. This Privacy Policy does not require any physical, electronic, or digital signature.

This Privacy Policy is a legally binding document between You and Cafe Magic Chai. The terms of this Privacy Policy will be effective upon your acceptance (directly or indirectly in electronic form, by clicking on the “I Accept” tab or by using the website or other means). It will govern the relationship between you and Cafe Magic Chai regarding your use of the website (Website).

This document is published and shall be construed in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, requiring the publication of a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully. By using the Website, you indicate that you understand, agree, and consent to this Privacy Policy. If you do not agree with the terms, please do not use this Website.

By providing us with your information or using our Website, you consent to the collection, storage, processing, and transfer of your Personal Information and Non-Personal Information as specified under this Privacy Policy.

User Information

To avail certain services on our Website, users are required to provide specific information during the registration process, including but not limited to:

• Name
• Email address
• PIN Code
• Credit card or debit card details
• Password

The provided information enables us to improve our Website and offer a user-friendly experience. Such information is not considered sensitive if it is freely available in the public domain or disclosed under applicable laws such as the Right to Information Act, 2005.

Collection of Phone Number Information

Our app may collect and store your Phone Number for the following purposes:

1. Account Verification – To verify your identity during the registration process.
2. Order Status Updates – To communicate the status of orders placed through our app.

Data Security and Protection

We recognize the importance of securing your personal information and have implemented strict security measures to protect your Phone Number against unauthorized access, disclosure, alteration, or misuse.

Cookies

To improve user experience, we may use cookies or similar electronic tools to collect information and assign a unique User Identification (User ID). Cookies help tailor the website experience based on individual user preferences. Advertisers may also assign their own cookies, which we do not control.

Our web servers automatically collect limited information, such as IP Address, to help us measure traffic and provide a better browsing experience.

Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites and encourage users to read their privacy policies before providing any personal information.

Information Sharing

We do not share sensitive personal information with third parties without prior consent, except in the following cases:

1. Legal Compliance – When required by law, court, or governmental authority for identity verification, investigation, or law enforcement purposes.
2. Internal Processing – Sharing within our group companies and employees for business operations, provided they comply with our Privacy Policy.

Information Security

We take appropriate measures to prevent unauthorized access, alteration, disclosure, or destruction of data, including:

• Secure storage behind a firewall
• Password-protected access
• Encryption techniques

However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee its absolute security against cyber threats.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to comply with legal requirements or to reflect changes in our data collection practices. Any updates will be communicated via our app or website.

Grievance Redressal

For any complaints, abuse, or concerns regarding this Privacy Policy, please contact our Grievance Officer:

Brand Name: Cafe Magic Chai
Website: www.cafemagicchai.in
Grievance Officer Email: customercare@cafemagicchai.in
Contact No: +91 7014544621